TERMS & CONDITIONS
Booking and Cancellation Policies
KOOTENAY GATEWAY IS NOT RESPONSIBLE FOR ANY TRIP CANCELLATIONS OR DISRUPTIONS DUE TO WEATHER OR ANY COVID-19-RELATED CIRCUMSTANCES.
Starting October 1, 2022, all COVID-19 border requirements, including vaccination, mandatory use of ArriveCAN, and any testing and quarantine/isolation requirements will end for all travellers entering Canada whether by land, air or sea.
All services must be paid for in full to confirm your shuttle service and quoted price.
Full payment is required 7 days prior to departure, otherwise, your shuttle will be cancelled automatically.*
All services are 50% refundable up to 7 days before the shuttle date. Cancellations within 7 days of shuttle date are non-refundable.
Any change to your booking will incur a $50 Administration fee. Alternatively, you can purchase change insurance for $50 which allows up to 3 changes to the booking within 2023, and does not change refund policy. This offer will be honoured until the end of the 2023 calendar year. (This includes the end of 2023/24 ski season and the beginning of the new season 2024/25.)
Our company is providing a transportation solution in an area that is hard to get to. The inconvenience Air Canada causes in Castlegar that they pass onto the customer eg. last-minute changes, cancelled flights, and missed luggage are not our responsibility. We understand the frustration that these situations along with weather complications can cause. We need to have these policies so we are able to be here when you need us. Please understand we are a small company and WE strongly advise that you have insurance in place to cover any fees and charges incurred by travelling with airline providers.
We strongly advise adequate travel and interruption insurance to cover loss and additional costs as we are not responsible for delays, cancelled or turned around flights.
Rates are for a one-way fare unless otherwise specified
Prices are in Canadian dollars and exclude applicable taxes.
Receipt of a confirmation number and payment is a confirmed booking.
All bookings must be made 48 hours in advance unless otherwise stated. Shuttles do not run without seat bookings.
Travellers without reservations may be accommodated on operating shuttles, on a standby basis and subject to seat availability. Payment must be made with Visa, and MasterCard over the phone at 250-362-0080.
Children under 18 must be accompanied by an adult.
All cancellations must be made in writing. Purchasing trip cancellation insurance from your insurance provider is recommended.
Please be ready 15 minutes prior to the scheduled pickup time. Departures from the airport and hotels are prompt at the scheduled times listed due to airport policy. Drivers are unable to wait for late arrivals, luggage, etc.
Fares and schedules are subject to change.
If you are within the standard luggage allowance on the airplane then you’re good to go! Please let us know in advance, if you exceed this allowance.
Pets are permitted but please contact us in advance to make special arrangements.
Please be ready 15 minutes prior to scheduled pickup time, with your luggage and gear ready to load. Drivers are unable to wait for late arrivals, luggage, etc. In order to keep our shuttles running on time please load and unload promptly and do not hinder the driver from tending to luggage and other passengers.
Our drivers reserve the right to refuse entry to the shuttle. Intoxication or abusive behaviour will not be tolerated and may result in your booking being cancelled on the spot without refund. We are happy to say this has never happened by its in here just in case!
No Alcohol is to be consumed on the shuttle.
Private Transfers – The cost of service is specific to your pick-up time. Any waiting period will be charged at $50 per hour after the first half hour.
Our drivers will load your luggage for you (unless it is too heavy for the driver), however, it is your responsibility to make sure the driver has loaded and unloaded your luggage upon departure and arrival. Additional costs will be levied to transport lost luggage.
Seat Belts must be worn at all times, it is your responsibility as the customer to ensure you are wearing your seatbelt and if travelling with children you are responsible for providing your own child seats.
Unscheduled stops or delays may incur a $50 surcharge. Scheduled stops on custom shuttles may be accommodated upon request for a fee of $50 per hour after the first half hour.
Kootenay Gateway Mountain Shuttle is not responsible for road closures, flight cancellations or delays caused by weather or other uncontrollable factors. The roads in and out of the Kootenays experience high snowfall 6 months of the year and local airports close on a regular basis, thus delays and cancellations are unfortunately out of our control.
Passengers are responsible to be admissible to Canada and USA.