White Earth

TERMS & CONDITIONS

Booking and Cancellation Policies​

KOOTENAY GATEWAY IS NOT RESPONSIBLE FOR ANY TRIP CANCELLATIONS OR DISRUPTIONS DUE TO WEATHER OR ANY COVID-19 RELATED CIRCUMSTANCES.

 

All services must be paid in full upon booking and are 50% refundable up to 7 days before the shuttle date. Cancellations within 7 days of shuttle date are non-refundable. In certain circumstances, by written request, a non-refundable 20% deposit will be acceptable to reserve the service. Full payment is required 7 days prior to the shuttle date.

We strongly advise adequate travel and interruption insurance to cover loss and additional costs as we are not responsible for delays, cancelled or turned around flights.  

Rates are for a one-way fare unless otherwise specified

Prices are in Canadian dollars and exclude applicable taxes.

Receipt of a confirmation number and payment is a confirmed booking.

All bookings must be made 48 hours in advance unless otherwise stated. Shuttles do not run without seat bookings.

 

Travellers without reservations may be accommodated on operating shuttles, on a stand-by basis and subject to seat availability. Payment must be made with Visa, and MasterCard over the phone at 250-362-0080.

Children under 18 must be accompanied by an adult.

All cancellations must be made in writing.  Purchasing trip cancellation insurance from your insurance provider is recommended.

Please be ready 15 minutes prior to scheduled pickup time. Departures from the airport and hotels are prompt at the scheduled times listed due to airport policy. Drivers are unable to wait for late arrivals, luggage, etc.

Fares and schedule are subject to change.

Administration fees may apply to any changes made after placing your original booking.

​Spokane & Kelowna Daily Shuttle Service

Bookings are non refundable within 48 hours of scheduled service. Requests for booking adjustments or cancellations will incur a $25 cancellation fee outside 48 hours and must be made in writing to bookings@kootenaygateway.com. It is the passengers responsibility to ensure they can cross the border, if you cannot cross for ANY reason, there will be a $250 penalty.

Luggage Allowance:  

If you are within the standard luggage allowance on the airplane then you’re good to go! Please let us know in advance, if you exceed this allowance.

Pets are permitted but please contact us in advance to make special arrangements.

Passenger Terms:

Our drivers reserve the right to refuse entry to the shuttle. Intoxication or abusive behaviour will not be tolerated and may result in your booking being cancelled on the spot without refund. We are happy to say this has never happened by it’s in here just in case!

No Alcohol is to be consumed on the shuttle.

Private Transfers – The cost of service is specific to your pick up time. Any waiting period will be charged at $35 per hour after the first half hour.

Our drivers will load your luggage for you (unless it is too heavy for the driver), however it is your responsibility to make sure the driver has loaded and unloaded your luggage upon departure and arrival. Additional costs will be levied to transport lost luggage.

 

Seat Belts must be worn at all times, it is your responsibility as the customer to ensure you are wearing your seatbelt and if travelling with children you are responsible for providing your own child seats.

Unscheduled stops or delays may incur a $50 surcharge.

 

Conditions:​

Kootenay Gateway Mountain Shuttle is not responsible for road closures, flight cancellations or delays caused by weather or other uncontrollable factors. The roads in and out of the Kootenays experience high snowfall 6 months of the year and local airports close on a regular basis, thus delays and cancellations are unfortunately out of our control. 

 

Passengers are responsible to be admissible to Canada and USA.

Find more COVID-19 information and resources here